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PRIVACY POLICY

1. INTRODUCTION AND SCOPE

Delvern Service Group Inc. (“Delvern,” “the Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information of our Clients and Service Professionals. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and the provincial laws of Ontario.

By accessing The Platform (delvern.ca) or engaging in Proactive Service Coordination, you consent to the data practices described in this policy.

2. INFORMATION WE COLLECT

To provide “Safe, Vetted, and Verified” coordination, we collect the following categories of information:

  • Identity & Contact Data:Full name, property address, billing address, email address, and telephone number.
  • Service & Property Data:Details regarding home systems (HVAC, Plumbing, Electrical), property age, and specific repair histories provided during intake.
  • Voice & Communication Data:Audio recordings and transcripts from our Voice AI intake system and recorded customer service lines, used to ensure accuracy in “Proactive Service Coordination.”
  • Technical & Geolocation Data:IP addresses, browser types, and real-time GPS coordinates (for Service Professionals) to facilitate “Live ETA” tracking and On-Site verification.
  • Financial Data:Masked payment card details and transaction histories processed through our secure, PCI-compliant third-party processors (e.g., Stripe).

3. HOW WE USE YOUR INFORMATION

We use your data strictly for functional and protective purposes:

  • Coordination:To match Clients with the most qualified Service Professional for their specific postal code and trade requirement.
  • Verification:To perform “100% Background Screening” and credential validation.
  • Transparency:To provide “Managed Dispatch” updates and “Live ETA” notifications.
  • Dispute Resolution:Using Voice AI transcripts and GPS logs to mediate “Disagreements with Diagnosis” through our Resolution Portal.
  • Security:To detect and prevent fraudulent bookings or “off-platform” solicitation.

4. DISCLOSURE OF INFORMATION

Delvern does not sell your personal information. We disclose information only as follows:

  • To Service Professionals:We share the Client’s name, address, and project details with the assigned technician to facilitate the On-Site visit.
  • Legal Compliance:When required by Ontario or Canadian federal law, or to protect the safety and “Constitutional Rights” of our users.
  • Business Transfers:In the event of a merger, acquisition, or sale of assets, where customer data is a transferred business asset.

5. DATA RETENTION AND SECURITY

  • Security:We employ industry-standard encryption (SSL/TLS) for all data in transit and at rest. Access to the Delvern database is restricted to authorized administrative personnel only.
  • Retention:We retain personal data only as long as necessary to fulfill the coordination service and to comply with legal, accounting, or reporting requirements (typically 7 years for financial records).

6. YOUR LEGAL RIGHTS (CANADA/ONTARIO)

Under PIPEDA, you have the following rights regarding your personal information:

    • Access:The right to request a copy of the personal information we hold about you.
    • Correction:The right to request that we correct inaccurate or incomplete data.
    • Withdrawal of Consent:The right to withdraw consent for data processing at any time (subject to legal or contractual restrictions and reasonable notice).

7. COOKIES AND TRACKING TECHNOLOGIES

The Platform uses cookies to enhance user experience, remember your “Service Area” preferences, and analyze web traffic. You may elect to disable cookies in your browser settings, though this may limit the functionality of the automated booking system.

8. THIRD-PARTY LINKS

Our Platform may contain links to third-party websites (e.g., social media or trade licensing boards). Delvern is not responsible for the privacy practices of these external sites.

9. SEVERABILITY

If any part, term, or provision of this Privacy Policy is deemed by any court of competent jurisdiction to be invalid, illegal, or unenforceable, such determination shall not affect the validity or enforceability of any other part of this Policy. The remaining provisions shall remain in full force and effect.

10. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy to reflect changes in our “Proactive Coordination” workflows or legal obligations. We will notify users of significant changes by posting a notice on the Platform or via email.

11. CONTACT US

For questions regarding this policy or to exercise your privacy rights, please contact our Data Privacy Officer: Delvern Service Group Inc. Email: info@delvern.com Address: Toronto, ON, Canada

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